Canceling an Order

We do our best to get all orders shipped within 24-48 hours. If you need to change or cancel your order, please follow these steps:

• Chat or email our support team right away
• Put CANCEL ORDER in the subject line
• Include your order number and request

Note: we cannot guarantee order cancellations/changes. We will do our best to accommodate your request if it is received within the stated time frame before shipping. 

Shipping to a Military Address (APO, FPO & DPO)

We ship to all valid APO, FPO, or DPO military addresses. When placing your order, please make sure to select the United States as the country you’re shipping to, not the country associated with your deployment location. 

Due to heightened security, limited tracking information is available on military orders, and we are unable to track orders after they leave the United States. Most military packages are delivered within 3-8 business days. However, depending on location and other external factors, including military inspection, some orders may experience additional delays. 

When shipping to an APO, FPO, or DPO address, use the following format when completing your shipping address:

John Doe
Address Line 1
Address Line 2 (if applicable)
APO, AP 12345-1234 (zip code)
USA

Note: The 4-digit ZIP code extension is required for all military addresses. Please make sure to enter this extension when placing your order. There is no need to enter the actual city, state, or country where you are located. Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.

Qualify for Free Shipping

Free shipping applies to orders that amount to $75 or more (excludes Alaska, Hawaii, Puerto Rico, and US Virgin Islands). Free shipping is available on all kettlebells (any weight/size) within the U.S. mainland (excludes Alaska, Hawaii, Puerto Rico, and US Virgin Islands). 

Discount code exemptions

We set our price points as competitive as possible but will offer coupon codes from time to time on most items. Items that are eligible for discounts and coupon codes include apparel (tees, tanks, shorts, etc.), lifting gear (lifting belts, lifting wraps, lifting straps, etc), and most training gear (jump rope, bands, sandbags.). Items that are not eligible for discount include heavy items such as Kettlebells, Dumbbells, Benches, Squat Racks, and Barbells.

Order Delivery Timeframe   

Most domestic orders arrive within 2-5 business days after it's shipped. Generally, it will take up to 1-3 business days to process your order. Although a rare situation, please be aware that receiving an “order confirmation” via email does NOT guarantee all items will be in stock. There may be instances where order processing and delivery can take up to 4 weeks. We will do our best to notify you if this rare instance occurs. 

Once your order is shipped, you will receive tracking information that will enable you to track your package step by step to the point of delivery. If there is no one present to accept your package, most carriers will leave it at the address (your home, office, etc.). Gymreapers is not responsible for any package once it's delivered to the address provided to us.

Note: Orders placed on Saturday, Sunday, or a holiday, will be processed the next business day. We do not ship on weekends or holidays. 

While we will do everything possible to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, or other carrier-related issues.

Troubleshooting a Tracking Number

Once your order confirmation has been received, it will take approximately 1-3 business days for your order to be processed and shipped out. Once the order has been shipped you will receive an email with tracking information. 

The tracking information can take 24-48 hours to update and accurately reflect the whereabouts of your package. If you have further issues or questions about tracking, please contact the carrier service via the link provided in your tracking email.

INTERNATIONAL SHIPPING

Order Delivery Timeframe

Most International orders arrive between 7-14 business days. Due to customs clearance (which differs in each country of import), some orders may take up to 4 weeks. As with domestic shipments, we do not ship on Saturdays, Sundays, or holidays. 

There may be instances where order processing and delivery can take up to 4 weeks. We will do our best to notify you if this rare instance occurs. 

Once the package is shipped and tracking information is emailed to you, you will be able to track your package up until it reaches customs.

Upon delivery, if there is no one present to sign for your package, it will still be left at your delivery address. Gymreapers is not responsible for any package once it is delivered to the address provided to us. International orders are shipped with duties and taxes due upon delivery via our Standard Service.

Order Duties and Taxes (VAT)

International orders are subject to import duties or charges implemented by the country’s governing laws. 

Following the laws governing the members of the European Union (EU), orders shipped to countries within the EU are subject to charge import taxes and customs duties, and in some countries value-added tax (referred to as VAT). These rates are charged by your country's customs office in compliance with the local legislation. The fees are not assed or controlled by Gymreapers. 

We provide transparent information about the duties and taxes when you select your shipping method at checkout on our website.

Note: Packages returned or rejected by customs can sometimes take a very long time to reach our warehouse, and in extreme circumstances can take anywhere from six months to a year.

EU Regulation on VAT

Following the laws governing the members of the European Union (EU), orders shipped to countries within the EU are subject to charge import taxes and customs duties, and in some countries value-added tax (referred to as VAT). These rates are charged in compliance with the local legislation of each EU member state. 

We provide transparent information about the duties and tax policy when you visit our website from the EU. For compliance, we will pre-pay the required taxes and duties and include them in the shipping rate at the time of purchase. The paid duties and taxes are also displayed on the shipping label to avoid delays at customs. For additional information please reference our duties and taxes help article.

UPDATED: NOVEMBER 19, 2024